Factors affecting pharmacy engagement and pharmacy customer devotion in community pharmacy: A structural equation modeling approach

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Factors affecting pharmacy engagement and pharmacy customer devotion in community pharmacy: A structural equation modeling approach

BACKGROUND The concept of customer engagement and devotion has been applied in various service businesses to keep the customers with business However, a limited number of studies were performed to examine the context of customer engagement and devotion in pharmacy business which focus on the impact of customer perceptions about pharmacists, perceived quality of pharmacy structure, medication pr...

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ژورنال

عنوان ژورنال: Pharmacy Practice

سال: 2017

ISSN: 1885-642X,1886-3655

DOI: 10.18549/pharmpract.2017.03.999